Digital Solutions by Bajaj General

The ability to leverage technology in today's digitally-enhanced world that is faster, more connected, mobile and flexible meets employees where they are when it comes to seeking healthcare. Most entities within our network take a blended approach of digital and analog benefits offerings. This begins with the earliest stages in the user journey, such as online registration, proceeds to policy or claims management, but also includes actual digital consultations via telemedicine. Telemedicine allows employees to receive healthcare services from the comfort of their own homes or offices, without the need to travel to a medical facility. Not only is this particularly for employees who live in remote areas or who have mobility issues, it can be less expensive than traditional in-person medical visits, as it eliminates the need for transportation and reduces wait times. Alongside reduced healthcare costs, offering these benefits helps employees maintain their health and wellbeing, increases productivity, and creates a more competitive benefits package that can help attract and retain top talent.

Bajaj Allianz General Insurance Co Ltd (BAGIC) maintains an ecosystem of digital solutions for various interfaces along the value chain. These range from a Whatsapp Claims Bot that enables real-time status updates on health claims, to a corporate HR portal that enables clients to generate or download e-cards, policy details or endorsements. The ProFit wellness portal enables customers to maintain and have 24/7 access to family health records, as well as share these with a family doctor. The portal is additionally useful for reminders for vaccines and medication, and health risk assessments so appropriate action can be taken by the plan members. For the interface to the medical facilities, the hospital portal BAGICeCare provides self-service capabilities for the hospital insurance desk. By enabling cashless transactions, the manual claims registration is eliminated, thus improving response time and enabling an enhanced digital experience for provider interaction. Claim by Direct Click (CDC) allows members to use the Caringly Yours app in the event of a claim, to register claim details and share the scanned documents for a quick settlement. Claims below the threshold (INR 20k) can be settled based on the uploaded documents without further evaluation. BAGIC has additionally invested in analytics and automation of Health claims investigation, using traditional methods such as predictive modeling together with innovative solutions such a voice intelligence, video connect, ICD risk identification and document verification.

Bhaskar Nerurkar, Head – Health & Travel Administration Team at Bajaj General, states: “Putting digital systems in place where we can not only meet our customers wherever they are, but additionally simplify and speed up many of our internal processes, allowing us to serve and reach more individuals."

To find out more, please contact your sales representative at Allianz Global Benefits.