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Digital Solutions by Sanitas

Our group insurance partner in Spain, Sanitas, takes pride in putting large efforts in the digital experience of their customers.

by Allianz Global Benefits | 3 min read

The ability to leverage technology in today's digitally-enhanced world that is faster, more connected, mobile and flexible, meets employees where they are when it comes to seeking healthcare. Most entities within our network take a blended approach of digital and analog benefits offerings. This begins with the earliest stages in the user journey, such as online registration, proceeds to policy or claims management, but also includes actual digital consultations via telemedicine. Telemedicine allows employees to receive healthcare services from the comfort of their own homes or offices, without the need to travel to a medical facility. Not only is this particularly for employees who live in remote areas or who have mobility issues, it can be less expensive than traditional in-person medical visits, as it eliminates the need for transportation and reduces wait times. Alongside reduced healthcare costs, offering these benefits helps employees maintain their health and wellbeing, increases productivity, and creates a more competitive benefits package that can help attract and retain top talent.

Sanitas takes pride in putting large efforts in the digital experience of their customers. Using the MiSanitas private area on the website/app, employees can review policy details, make appointments online, download test results, request reimbursements, check their receipts or see the available medical network. The reimbursements can easily be processed in the app within 5 days, after customers have uploaded a photo of the ticket and the medical prescription to provide the required information. In addition to accessing the digital card in the app, permission can be granted to manage the digital card of their children under 16 years of age. Furthermore, Sanitas provides a video consultation service with more than 35 medical specialties, ensuring that clients receive medical attention with the same doctor both in person and digitally. For HR professionals, the corporate portal provides access to relevant information to closely manage the plan. This includes access to usage statistics, overview of billing information capturing all bills, bank details, credit notes, proof of payment etc. Additionally, they can easily configure access and permissions for different users and gain access to news and other relevant communication.

Ine Snater, Chief Transformation & Strategy Officer Sanitas & Bupa Europe & Latin America, states: “We want to be drivers of the digital health revolution and understand that in today's digital world it is imperative to provide seamless customer services, in the same ways that they address other aspects of their lives."

To find out more, please see here or contact Stephane Materic, Regional Director Benelux, Southern Europe, Africa & RU at Allianz Global Benefits at

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Allianz Global Benefits

This is an official media release by Allianz Global Benefits.